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Shipping And Handling
All delivery addresses will be copied as per the customer input. If the carrier or post office cannot deliver because of incorrect address then we reserve the right to charge an additional supplement. Whilst we try to deliver all goods ordered in accordance with our policy, we take no responsibility for any consequence of late delivery however caused.

Damaged in Transit -Claim Time Limits
It will be your responsibility to inform us immediately of any damage to the delivered goods, and we must be notified no later than 24 hours after delivery. Please do not dispose of any of the packaging as this will be required to affect the claim against the carrier

Incorrect Goods
If the items are not what you ordered please notify us within 24 hours of delivery, you must return the goods unopened and in the original packaging. We will not exchange or refund any suspected used garments. It will be your responsibility to notify us of any problems

Non Deliveries
We will not accept liability for goods that have been signed for. All orders are tracked by our carrier and monitored by us

Delivery Schedule
On average your goods will be delivered within 10 days but please allow up to 28 days for out of stock deliveries, (you will be informed if your order is out of stock and will require the extra time for delivery), we will however endeavour to have your order shipped with the minimum time delay. If you require any special delivery date then please contact us and we will endeavour to full fill your request.

Back Orders
In the event that an item ordered is currently out of stock, you will be notified as soon as possible, and we would expect to get your goods to you within 28 days or sooner.

Quality Control
All items are checked before dispatch by our quality control team. No items will be dispatched if they are found to be faulty. We use a two team member system to ensure Customer Service Excellence.

Returns Policy
Due to hygiene reasons items of clothing can not returned unless they are faulty and have not been worn, with tags intact, they must be returned in their original packaging as stated above. For non-faulty/unwanted items return postage will be the responsibility of the customer. This does not affect you statutory rights. Returns Policy

Customer Service
If you wish to contact us for any reason, you can use email sales@pworld.co.uk or telephone +44 (0)1754 872476. Telephone enquires can be made between the hours of 10.30 till 17.00 GMT on Monday to Friday. Outside of these times please email us.

In the unlikely event of a complaint please email us, at sales@pworld.co.uk your complaint will be acknowledged within 2 working days and we will attempt to resolve it within 10 working days. The customer will be informed at every stage of the complaints process.

Nothing mentioned in these terms and conditions affect your statutory rights as a consumer

For all questions and/or queries please contact us by one of the methods below:

Phoenix World Reproductions
Thames Street
Hogsthorpe Lincolnshire
PW24 5QA


+44 (0)1754 872476 (Between 10.30 - 5.00 Monday to Friday)

Email: sales@pworld.co.uk

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